Alaska Railroad Corporation ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit www.alaskarailroad.com related webpages We own (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
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On this Website.
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In email, text, and other electronic messages between you and this Website.
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When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
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Us offline or through any other means, including on any other website operated by Company or any third party; or
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Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at Privacy@akrr.com.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
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By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");
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That is about you but individually does not identify you; and/or
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About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
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Directly from you when you provide it to us.
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Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
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From third parties, for example, our third-party vendors and travel partners.
The information we collect on or through our Website may include:
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Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
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Records and copies of your correspondence (including email addresses), if you contact us.
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Your responses to surveys that we might ask you to complete for research purposes.
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Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information through CyberSource, our payment platform, before placing an order through our Website. When you make purchases through our gift shop at www.alaskarailroadgiftshop.com, your payment data may be stored by Square. You may find their privacy notice link here: https://squareup.com/us/en/legal/general/privacy.
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Your search queries on the Website.
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Any other information you voluntarily provide to us.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
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Details of your visits to our Website, including traffic data, logs, and other communication data and the resources that you access and use on the Website.
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Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
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Estimate our audience size and usage patterns.
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Store information about your preferences, allowing us to customize our Website according to your individual interests.
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Speed up your searches.
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Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
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Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
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Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
The following table reflects key data relating to the cookies used on our Website:
| name | provider | description | duration | category |
| _uetsid | Microsoft | Used by Microsoft to determine what ads should be shown that may be relevant to the end user perusing the site. | 30 minutes | Marketing |
| _uetvid | Microsoft | Used by Microsoft to engage with a user that has previously visited our website. | 16 days | Marketing |
| MR | Microsoft | Used by Microsoft to collect information for analytics purposes. | 6 months | Marketing |
| MUID | Microsoft | Used by Microsoft to identify unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. | 1 year | Marketing |
| DSID | DoubleClick/Google Marketing | Used by Google to identify a logged in user on non-Google sites and to store user preferences regarding ad personalization | 2 weeks | Marketing |
| IDE | DoubleClick/Google Marketing | Used by Google for targeting, analyzing and optimisation of ad campaigns in DoubleClick/Google Marketing Suite | 2 years | Marketing |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 4 months | Marketing | |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 2 Years | Analytics | |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | Marketing | |
| _ga | Google Analytics | Used by Google to identify users | 2 years | Analytics |
| Google Analytics | Used by Google to monitor number of Google Analytics server requests when using Google Tag Manager | 1 minute | Analytics | |
| _gid | Google Analytics | Used by Google to identify users for 24 hours after last activity | 24 hours | Analytics |
| MSPTC | Used by LinkedIn to identify member for advertising | 90 days | Marketing | |
| sa-user-id | Stack Adapt | Used by Stack Adapt for personalized advertising | 1 year | Marketing |
| sa-user-id v2 | Stack Adapt | Used by Stack Adapt for personalized advertising | 1 year | Marketing |
| sa-user-id v3 | Stack Adapt | Used by Stack Adapt for personalized advertising | 1 year | Marketing |
| sb | Used by Facebook to store browser details | 2 years | Marketing | |
| xs | Used by Facebook to store a unique session ID | 3 months | Marketing |
Some content or applications, including advertisements, on our Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies (including pixels) to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. By continuing to use our Website, you consent to the use of these technologies by third parties and the data collected or shared in connection with such use.
For example, we use business tools from Meta, including pixels. Third parties, including Meta, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads. You may be able to opt-out of the collection and use of information for ad targeting, either through your browser settings or by visiting http://www.aboutads.info/choices, or by contacting us. For more information about the privacy practices of Meta, please visit the Meta Privacy Policy web page: https://www.facebook.com/privacy/policy/.
We also use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
You can use ad settings to manage the Google ads you see and turn off personalized ads. Even if you turn off personalized ads, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We use information that we collect about you or that you provide to us, including any personal information:
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To present our Website and its contents to you.
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To provide you with information, products, or services that you request from us.
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To fulfill any other purpose for which you provide it.
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To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
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To notify you about changes to our Website or any products or services we offer or provide though it.
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In any other way we may describe when you provide the information.
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For any other purpose with your consent.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
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To our subsidiaries and affiliates.
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To contractors, service providers, and other third parties we use to support our business.
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To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Alaska Railroad Corporation’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Alaska Railroad Corporation about our Website users is among the assets transferred.
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To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "Stay Informed" feature of our Website, we will use the email address to keep you periodically informed about selected ARRC news and upcoming events.
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For any other purpose disclosed by us when you provide the information.
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With your consent.
We may also disclose your personal information:
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To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
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To enforce or apply our terms of use https://www.alaskarailroad.com/terms-of-use and other agreements, including for billing and collection purposes.
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If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Alaska Railroad Corporation, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
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Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website, or visit www.allaboutcookies.org. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
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Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to Privacy@akrr.com. If we have sent you a promotional email, you may unsubscribe from our mailing list or update your subscription preferences using the links provided at the bottom of the email. This opt-out does not apply to information provided to the Company as a result of a product purchase, service experience or other transactions.
If you interact with third party links, we do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
Residents of California may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
To learn more about consumer privacy rights in other states and how to exercise them, visit Supplemental California Privacy Information Notice
The safety and security of your information also depends on you. If we give you a password for access to certain parts of our Website, or if you create one, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our Website. Please contact us at Privacy@akrr.com if you have reason to believe that your interaction with us via our Website is no longer secure.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Privacy Policy
PO Box 107500
Anchorage, AK 99510
or via email
This Privacy Policy has been reviewed and last updated December, 2024.
